lucas.zeimet@outlook.com
(608) 514-5675
Lucas Zeimet
Senior IT Support Specialist
A results-driven and customer-centric IT professional with over 8 years of dedicated experience in fast-paced healthcare environments. I specialize in end-user technology support, project execution, and process improvement. Known for my strong problem-solving skills and collaborative spirit, I'm passionate about leveraging technology to enhance operational efficiency and user satisfaction. I am actively seeking a senior technical services role where I can contribute my expertise and continue to grow.
Work Experience
Sr. End User Device Technician
UW Health, Madison, WI
- Led and executed medium to large-scale IT projects, including hardware refreshes and software deployments, ensuring minimal disruption to clinical workflows.
- Provided expert-level support for a wide range of end-user devices, including desktops, laptops, thin clients, printers, and mobile devices (iOS/Android).
- Managed Active Directory users and computers, including account creation, permissions, and group policy implementation.
- Mentored and trained new technicians, fostering a collaborative team environment and promoting skill development.
- Authored and maintained comprehensive internal documentation on platforms like ServiceNow and OneNote, improving knowledge sharing and issue resolution times.
- Proactively identified and implemented process improvements, enhancing the efficiency of the end-user support team.
Help Desk Associate
UW Health, Madison, WI
- Served as the primary point of contact for technical support in a high-volume healthcare IT department, consistently exceeding service level targets.
- Troubleshot and resolved complex hardware, software, and networking issues via phone and remote support tools.
- Managed incident and request lifecycle in ServiceNow, ensuring meticulous documentation, timely escalation, and successful resolution.
- Empowered end-users by providing clear, step-by-step guidance and contributing to the development of the internal knowledge base.
Skills & Expertise
Technical Proficiencies
Professional Strengths
Education
Network Systems Administration
ITT Technical Institute
Graduated: March 2016
Let's Connect
I'm currently seeking new opportunities and would love to hear from you. Feel free to reach out via email or connect with me on social media.